FAQs
Order
How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
What should I do if I made a mistake of my order?
You can update your order (including changing size, color, quantity or shipping address) if your request is submitted within 2 hours after the order is placed with us.
Please immediately contact us and our team will gladly resolve all of your concerns!
Can I cancel an order?
You can cancel an orderwithin 2 hoursof placing it. After that, the order will be sent into production. We cannot cancel orders once the printing process has begun.
Please contact us with your order details we will cancel your order and provide a full refund.
Why didn't my order come in one package?
Our fulfillment centers are strategically located worldwide. As a result, orders with multiple items may be shipped separately, arriving at different times.
Don't worry if you receive items individually; the rest are on their way. Partial shipments are applied to some orders for efficient delivery.
Payment
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
Shipping
How much does shipping cost?
The minimum shipping price is $4.99. All prices are in USD.
How long will it take to ship my order?
You can check delivery time in our shipping policy.
My tracking number isn’t working.
Tracking numbers can take a week to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
I didn't receive my order.
If your order has not arrived after 45 days since ordered, please contact us.
Product
How is product quality assurance process?
We work with the top manufacturers who can guarantee the quality of each package by testing and checking everything before sending it to you.
Based on the known issues and properties of each product, our QA specialists list the criteria we want to test for the product:
- Product type (tshirt / hoodie / ...)
- Origin: workshop, testing date...
- Variant
- Colors
- Material - use trial product and describe it
- Size
- Use - use trial product and describe it
- Smell - use trial product and score it
After that, we put these criteria into the testing form, each element can be scaled on a scale of 1 to 5 (from bad to good) and note.
Each product needs to pass this testing process and reach the minimum score of 80 before being packed and sent to you.
Privacy
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Still Have Questions?
If you can't find the answer you need, please don't hesitate to contact us at [email protected]. We're here to assist you.
