To ensure the timely and accurate delivery of your package, please verify that your address is entered correctly and includes all necessary information. Accurate use of abbreviations, street numbers, building or apartment numbers, and route details (if applicable) is essential to ensure a smooth delivery process. Please note that if the address information provided is incorrect or inaccurately entered during the purchase, we cannot be held responsible for any lost, misplaced, or misdirected shipments.
It's important to understand that all orders go through a separate processing period, distinct from the time it takes for the shipment to reach its destination.
At PODRoyal, all of our products are made-to-order, which means that when you place an order, we create that item specifically for you, one at a time, to ensure the highest quality.
During holiday periods with increased demand and higher volumes, our processing and delivery times may be extended by up to 5 business days compared to the usual timeframe specified below. We greatly appreciate your patience during this time and ask for your understanding as we work diligently to meet your expectations.
Wishing you and your family all the best.
- US Shipping: minimum shipping fee $4.99.
- International Shipping: minimum shipping fee $10.99.
Delivery Time = Processing Time + Shipping Time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
All our items are made-to-order. Processing time vary depending on the products, but it usually takes 2-3 business days.
- US Shipping: 4-9 business days.
- International Shipping: 10-15 business days.
Once your order is shipped, you will receive a shipping notification to your email notifying you of your tracking details. You can also check the status of your order on the tracking page with your order number and email.
If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out, just contact us via [email protected].
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.